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Returns & Cancellations

Returns and cancellations for any order are subject to Quecan Distribution's approval. To make a request, please send us an e-mail at info@quecan.com with your order number.

All return requests must be made within 7 days of receiving the order. Returns if approved are subject to a 10% re-stocking fee plus it will be the buyer's responsibility to send us back the product unopened, undamaged and as good as new. The refund will be processed once the product is received and assessed for any damages.

Cancellations do not involve any re-stock or cancellation fee as long as the order has not already shipped out of our premises. If the order has shipped out, the customer needs to request an approval for return.

 

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